Vision & mission

Vision & mission

newhorizons jordan (vision & mission)

The Perfect Approach
Polite
Efficiency
Respectful
Friendly
Enthusiastic
Cheerful
Tactful    

Customer care expectations
 Customer evaluate service quality based upon five factors: Reliability-Deliver what was promised Responsiveness-willing to help customer promptly Assurance-show knowledge, courtesy and trust Empathy-caring Tangibles-physical facilities, equipment, appearance, culture

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